EMOTIONAL EXHAUSTION AS DETERMINANT OF ACADEMIC STAFF'S JOB PERFORMANCE IN THE UNIVERSITY OF ILORIN

Abstract

Institutions in Nigeria have been facing a lot of stress occasioned by limited resources to accomplished job demand with unrealizable achievement. The study examined effect of emotional exhaustion, job performance and quality service. Descriptive survey research design was employed and the population of the study was 1750, Taro Yamane’s formula was used to determine the sample size of 150. And the sampling technique used was random method. It was found that there is no significant effect of emotional xhaustion on job performance and service quality. Furthermore, the study’s finding further revealed that emotional exhaustion also has negative effect on quality service. The study concluded that emotional exhaustion has no effect on both job performance and quality of service and it was recommended that the university management should ensure that the workplace should minimize emotional exhaustion and improve service quality to enhance academic staff’s job performance.