Assessment of the Marital Conflicts Resolution Services of the Ministry of WomenAffairs, Ilorin, Kwara State

Abstract

This study assessed the marital conflict resolution services of the Ministry of Women Affairs, Ilorin, Kwara State, to appraise the extent and level of effectiveness of services to the clients ’/service users’ of the Ministry. The study adopted a correlational survey research design. The purposive sampling technique was used to select 334 research participants, but 310 questionnaires were recovered from the participants. A self-structured questionnaire titled “Marital Conflicts Resolution Services Questionnaire” (MCRSQ) was used for gathering data for the study. Three hypotheses were tested using Pearson Product Moment Correlation Coefficient (PPMCC) statistics with a pre-set alpha of 0.05 level of significance. The findings revealed a significant relationship between marital conflict resolution strategies and the level/extent of effectiveness of resolution services, and there is a significant relationship between marital conflict resolution strategies and marital quality. However, the third hypothesis was accepted based on the result that there is no significant relationship between marital conflict resolution strategies and utilization of services of the Ministry. Based on the findings of the study, it recommended that government should employ more qualified and competent staff to enhance effective marital resolution services of the Ministry; the welfare of the staff of the Ministry should be improved in order to enhance effective service provision to service users, and the Ministry should intensify efforts to adopt the new best practices in the service provided to the clients.