Undergraduate Students’ Perception of Service Quality of Readers’ Services in a Nigerian University Library

Abstract

The study evaluated users’ perceptions of the service quality of the readers’ service section of the University of Ilorin Library. A survey research design was used to conduct its analysis. The target demographic for the study is the 45,885 undergraduate students who attend the University of Ilorin in Ilorin, Nigeria. For the study, a simple random sampling technique was used, and a questionnaire served as the instrument for gathering data. The f indings showed that lending and interlibrary loan services, provision of seating and study facilities, reference services, current awareness services, user education and information literacy programs, exhibition, display, and publicity, selective informationdissemination,anddigitallibraryservicesare just a few of the ways that the University of Ilorin in Ilorin, Nigeria, provides readers’ services. The university library has greatly improved the number of information services it offers to its users by integrating digital technologies to complement the conventional mode of information distribution. Although the study’s finding was that the service quality of the University of Ilorin library’s readers’ service section is not yet outstanding, it is still somewhat satisfactory. Keywords: Service quality, Readers’ service, Undergraduate, University library, University of Ilorin, Nigeria