IMPACT OF EMOTIONAL INTELLIGENCE ON JOB PERFORMANCE OF EMPLOYEES IN OBAFEM AWOLOWO UNIVERSITY ILE-IFE, NIGERIA

Abstract

This study examined emotional intelligence as crucial human resource management ability in the workplace with a view to identifying the determinant factors of emotional intelligence and its effects on the performance of employees in the workplace. Data were collected using primary method of data collection through the administration of questionnaire. Data collected were analyzed using both descriptive and inferential statistical tools such as simple percentages and linear regression. The study revealed that workers who are highly temperamental are not tolerant and are not able to build good working relationship and Workers who exhibit such traits are not able to perform well at work. However, workers who are flexible and easily adapt to changes perform better at work as well as those who are persistent in pursing goals despite obstacles and setback contribute a great deal to their performance. The study concluded that it is necessary for the management of Obafemi Awolowo University to emphasize the importance of having emotional intelligence skills for their workers because emotional intelligence is in no doubt a great impetus for performance.